Ford vs. Ford

 

Here is my latest rant.  While we are here in the Knoxville area it was time to get an oil change on our truck.  I normally go to Ford dealers to get this done as they do a nice multipoint inspection and, hopefully, use factory recommended parts and supplies.  I know I probably pay a little more, but I think it is worth it.  For a diesel engine and oil change is a little pricey as it holds 15 quarts of oil.  At dealers I have paid $80 to $100 for this service.

Here in Knoxville there are two Ford dealers that are near our RV park.  One is Ted Russell Ford in Knoxville and the other is Lenoir City Ford.  I decided to go with Ted Russell as it was closer to some other places that we were going to that day.  We showed up for the appointment and I learned that they charge $138 for an oil change.  I asked if they did something additional on an oil change that would justify that cost and was told no, that is their normal charge.  Against by better judgment I went ahead with the oil change.  After the multipoint inspection was completed the service advisor comes to me and tells me I need new wipers (I knew that and told him I would replace on my own), the air cleaner was close to being replaced (I knew that and felt it could wait until next time) and lastly he tells me the rear brakes need replacing.  The service guy advised that the rotors could still be machined so the repair should be done.  He quoted me a price of $391 for just rear brakes.  I know the brakes and rotors on this truck are huge but that price seemed unreasonable.  I told him I would think about it.

Later that day I called the other Ford dealer, Lenoir City Ford, and asked them what they charge for a one axle brake job on a Super Duty pickup.  I was told it would be around $250.  I set up an appointment for Tuesday of this week.  I went to the dealership and spoke with the nicest service advisor.  I told him what had gone on and that I was told I needed rear brakes.  He said they would first have the service tech take a look at the brakes and determine what had to be done.  About 45 minutes later the advisor brings me out to the truck, with the tires off, and the service tech tells me that the brakes on the rear are about 50% used and the fronts are showing even less wear.  As the truck has 51,000 miles on it that would mean I do not need brakes for  probably 12 to 18 months.  I took a look and thanked them.  I got the truck back and there was NO CHARGE!!!

So, a huge shout out to Lenoir City Ford and big $%^$ to Ted Russell Ford!